Crowd Manager | Office of the State Fire Marshal

Crowd management is the ability to control crowd dynamic features such as space, energy, time, and information. The goal of proper crowd management is to ensure that all occupants are safe during both normal and emergency operations. Every assembly occupancy, with the exception of places of worship, in the State of Rhode Island is required to have at least one crowd manager on duty during hours of operation. For occupancies exceeding 250 people, additional crowd managers will be required per NFPA 101.

A crowd manager is responsible for:

Maintaining clear egress
Possessing knowledge of how to initiate a fire alarm
Ensuring the posted occupant load is not exceeded
Facilitating audible announcements of exit locations prior to any performance
Understanding the hazards of an occupancy and how to mitigate those hazards in an emergency